Privacy
As a result of registering your details with us no other businesses will contact you, unless it becomes necessary to fulfil an order (for example with a courier), with one exception: our web site will pass your name, a very brief summary of your order and email address to Feefo.com so that their services may issue and manage review requests and subsequently manage any reviews that you submit. If you selected to receive our Newsletter then we will occasionally send out promotional emails with details of products and special offers that you may be interested in. You always have the option to decline further newsletters – please contact us, or edit your online account.
We will take all reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a criminal third party obtains unauthorised access to any data, including credit and account details you provide when accessing or ordering from this website, unless this is solely due to our negligence.
Security
Your payment information is not seen nor is it recorded by us – it all goes direct to the payment processing systems run by Paypal, or Nochex. Our payment pages are fully encrypted using SSL, the industry standard for encryption and enables millions of secure online transactions everyday. While you are confirming your payment details look out for the 'Padlock' symbol in your web browser!
GDPR compliance
This web site is designed so that we remain GDPR compliant. When you register you will be asked to read and accept our Data Privacy & Security Policy and choose how we long we keep your data.
Product: I was suffering odd thefts, when milk delivered to step. We are visible from the street. I did not mind the odd pint, but when it was the cooler and all its contents, we decided a secure box would do the job. Saved by Milksafe.
Reply from Milksafes: Thanks for the really positive comments on the Milksafe. As far as delivery times are concerned we make Milksafes once a month (this is very clearly stated in the web site). Assuming there are no holidays, this means we might start the next batch the same day you place an order, or up to a month later, "as the dice rolls". We then spend up to two weeks making the batch. Once ready, they are delivered the next day. I note you received your particular Milksafe 5 weeks after placing your order so while this reassures me we were on task, I am sorry you had one of the longer wait times. I am sure your patience will be rewarded.